Pass anti-spam & anti-phishing filters

In order to guarantee receipt of the various e-mails sent by our service, you must add the sending e-mail addresses to the whitelists.

First, please note the shipping address (es) selected for your simulation campaigns.

This is entered in block n ° 1 of your campaign in “Sender’s email”.

Then depending on the service provider you use, add this address to your trusted senders:

 

If the emails still do not reach their destination, you can contact us to find out our IP address from which to send emails. You can then add it to the whitelist of your e-mail service.

For example with Microsoft Office 365 :

https://docs.microsoft.com/en-gb/microsoft-365/security/office-365-security/create-safe-sender-lists-in-office-365?view=o365-worldwide#use-the-ip-allow-list